A Strategic Partnership Powering AGI's Next Phase of Growth
How Al Ghurair Investment Scaled D365 Across New Legal Entities With Devsinc's Augmented Expertise and Managed Support.
- Client
- Al Ghurair Investment LLC
- Industry
- Diversified Conglomerate
- Location
- UAE / Middle East
- Platform
- Microsoft Dynamics 365 F&O
- Team
- Cluster Head: Yasir Barkat
AGI is one of the Middle East's most established diversified family business groups, with a 60+ year legacy across manufacturing, real estate, food, construction, and healthcare. As it extended Microsoft Dynamics 365 Finance & Operations across new legal entities, AGI turned to Devsinc for talent augmentation and managed support, scaling the platform with senior consultants while sustaining it long after go-live. This partnership enabled AGI to expand its Dynamics 365 footprint with the right expertise at every stage, from scalability, and enterprise rollouts to ongoing optimization and support, helping ensure its ERP investment continued to deliver value as the business evolved.
- Scaling With a Lean D365 Team. AGI needed additional senior functional and technical capacity to support new entity rollouts while keeping its existing D365 operations running smoothly.
- Balancing Growth With Business-as-Usual Support. As the number of users, entities, and processes increased, recurring support queries and process gaps placed greater demands on the core team.
- Managing Sector-Specific Complexity. New entities brought distinct requirements across healthcare, real estate, finance, billing, and procurement, requiring specialised D365 configuration and development expertise.
- Reducing Manual Process Dependencies. Workarounds and manual interventions across finance, procurement, and other workflows created opportunities to improve efficiency and consistency.
- Improving Vendor Self-Service. Limited digital self-service capabilities meant vendors relied on manual communication and repeated follow-ups for procurement and onboarding activities.
Devsinc delivered the engagement through agile, phased releases with iterative UAT cycles across AGI's business units, working closely with internal teams to drive adoption and ensure alignment with business requirements.
- Embedded D365 Expertise. Senior functional and development consultants integrated into AGI's existing D365 team.
- Legal Entity Enablement. Configuration, development, and testing support for onboarding new entities onto D365 F&O.
- Industry-Specific Processes. Support for subscription billing, revenue recognition, healthcare, real estate, budgeting, and leasing processes.
- Vendor Self-Service. Development and integration support for AGI's D365-connected vendor portal.
- Managed Application Support. Structured ticket resolution, root-cause fixes, enhancements, UAT support, and knowledge transfer.
- Scalable D365 Growth: Achieved New legal entities were onboarded onto the existing D365 F&O platform, supporting AGI's continued expansion.
- Greater Delivery Capacity: Expanded Embedded senior consultants expanded AGI's capabilities without requiring the same pace of in-house team growth.
- More Efficient Operations: Streamlined Finance, procurement, billing, and other workflows reduced manual effort and improved transaction efficiency.
- Reduced Support Burden: Lowered Structured managed support and root-cause resolution reduced recurring issues and freed AGI's core team for strategic priorities.
- Stronger User Adoption: Improved Better processes, user experience, UAT support, and knowledge transfer enabled more consistent D365 usage.
- Improved Vendor Experience: Enhanced A connected self-service portal reduced manual follow-ups and streamlined vendor interactions.
D365 provided AGI with a flexible enterprise foundation that could adapt to diverse sector requirements, from healthcare compliance to real estate and procurement, without compromising scalability or operational consistency.
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