Back to Salesforce OverviewEXPERIENCE CLOUD

One Portal for Every Customer, Partner, and Employee

Our Approach

Experience Cloud Built Around Who You Serve

Every growing enterprise eventually hits the same wall, engagement scaling faster than headcount, and every Experience Cloud implementation we build gives customers, partners, and employees an AI powered, self service space architected around whichever audience your ecosystem depends on most.

Configured around your specific community, not a generic template
AI powered self service and knowledge automation built in, not bolted on
Designed to scale engagement without scaling your support headcount
By the Numbers

Delivered by certified Experience Cloud specialists, measured on outcomes.

15+Experience Cloud projects delivered
5+certified Experience Cloud experts
4.8★Average Salesforce AppExchange rating
Who Uses This

Built for Every Function That Touches Experience Cloud

CX & Support LeadersDeflection rates that keep support costs flat as you grow.
Partner ManagersOne hub for deal registration, resources, and partner updates.
IT & Digital TeamsA branded portal built on the platform they already run.
HR & Employee ExperienceSelf-service HR and IT requests instead of inbox overflow.
Knowledge ManagersSearchable answers customers and partners find themselves.
IT & AdminsA configuration they can maintain without fragile custom code.
Capability Deep Dive

Everything Experience Cloud Delivers

From branded portals through knowledge automation, partner enablement, and community analytics, each capability is implemented against your community and measured on adoption and deflection.

Branded Self-Service PortalsCustomer, partner, and employee communities that look and feel like your product, not a generic template.
Knowledge Base IntegrationSearchable articles surfaced directly inside the portal experience.
Case DeflectionCustomers resolve issues themselves before ever contacting support.
Partner Relationship ManagementDeal registration, lead distribution, and partner performance in one place.
Partner Resource CentersTraining, marketing assets, and program updates centralized and searchable.
Employee Self-Service HubsHR, IT, and internal requests handled through the same portal framework.
Internal Knowledge SharingCross-team collaboration spaces that reduce internal email volume.
Engagement AnalyticsTrack what content and features drive actual portal usage.
Adoption DashboardsUsage trends visible in real time, so underperforming areas get fixed early.
Related Services

Where this fits in the wider practice

Explore Other Clouds
Sales CloudSales Cloud, now also branded Agentforce Sales, configured around your sales motion with Einstein AI built in from day one.Learn more
Service CloudService Cloud, now also branded Agentforce Service, unifies every channel into one workspace with Einstein and Agentforce built in.Learn more
Marketing CloudMarketing Cloud, now also branded Agentforce Marketing, unifies every channel into one journey with Einstein driven personalization built in.Learn more
Order Management (OMS)OMS unifies inventory, fulfillment, and returns across online, retail, and wholesale into a single system built to scale.Learn more
Non Profit CloudNon Profit Cloud centralizes donor relationships, fundraising campaigns, and program outcomes so every resource goes further.Learn more
Data CloudEvery system's data, unified into one real time profile that Einstein, Agentforce, and every Salesforce cloud can act on.Learn more
AgentforceAgentforce deploys AI agents across every Salesforce cloud, sales, service, marketing, experience, order management, and non-profit, built on your CRM data with guardrails you define.Learn more
Tools & Technologies

Equipped with the Latest Experience Cloud Tools

Experience CloudEinsteinData CloudCommunity/Portal Templates (LWR & Aura)Lightning Web ComponentsKnowledge Base / Lightning KnowledgeCase Deflection & Self-Service ToolsExperience CloudEinsteinData CloudCommunity/Portal Templates (LWR & Aura)Lightning Web ComponentsKnowledge Base / Lightning KnowledgeCase Deflection & Self-Service Tools
Partner Relationship Management (PRM)Employee Self-Service PortalsCMS (Salesforce CMS)Community Analytics / CRM AnalyticsSingle Sign-On (SSO) & IdentityChatter & Collaboration ToolsMuleSoft / API IntegrationsPartner Relationship Management (PRM)Employee Self-Service PortalsCMS (Salesforce CMS)Community Analytics / CRM AnalyticsSingle Sign-On (SSO) & IdentityChatter & Collaboration ToolsMuleSoft / API Integrations
Client Voices

What our clients say about working with us

“Devsinc's Salesforce Sales Cloud and Experience Cloud implementation gave our credit services business one clear view of our client relationships, from first engagement through ongoing servicing. The Experience Cloud portal has made it easier for our partners to stay informed and connected, which matters in an industry where trust and transparency are everything. The partnership exceeded our expectations and was a highly successful engagement.”

Mathieu SroussiCEO

“We have had a wonderful experience working with Devsinc on our Salesforce Sales Cloud, Service Cloud, and Experience Cloud implementation. In professional services, our reputation depends on how well we manage relationships over time, and this gave us the visibility to do that consistently. We've found Devsinc reliable, communicative, knowledgeable, and full of integrity. We have delivered 5+ projects successfully, with more planned for the future.”

Dana RessCTO

“Managing over AED 12 billion in property sales through a broker network spanning 100+ countries, we needed one place for our brokers to check deal status instead of calling us all day. Devsinc's Sales Cloud and Experience Cloud implementation solved exactly that, giving us one view of every deal and letting partners self-serve on status.”

RaedTechnology Head
FAQs

Frequently Asked Questions

Still unsure how this maps to your org? A certified architect will answer it directly.
Let's talk
What's the difference between Experience Cloud and a regular website?+
Experience Cloud connects directly to your Salesforce data, so a customer or partner logging in sees their actual case history, order status, or account information, not a static page. It's a connected portal, not a marketing site.
Can we build separate portals for customers and partners?+
Yes. Experience Cloud supports multiple distinct communities, each with its own branding, access permissions, and content, running on the same underlying platform.
We already have a portal. Can you improve adoption without rebuilding it?+
Yes. Most engagements start with an adoption audit, identifying what's causing users to go around the portal, then fixing navigation, content, or access issues without a full rebuild.
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