Back to Salesforce OverviewORDER MANAGEMENT SYSTEM (OMS)
One Order Engine for Every Channel You Sell On
OMS unifies inventory, fulfillment, and returns across online, retail, and wholesale into a single system built to scale.
Our Approach
OMS Built Around How You Fulfill
Order fulfillment breaks down the moment a business sells across more than one channel, so every OMS implementation we run unifies inventory, routing, and AI driven fulfillment logic into a single system architected around your specific channel mix, not a generic retail template.
Configured around your specific fulfillment network, not a generic template
AI driven inventory allocation built in from day one, not bolted on
One dropped order costs more than fixing the routing logic that caused it
By the Numbers
Delivered by certified Order Management System (OMS) specialists, measured on outcomes.
50+Salesforce projects delivered
30+certified Salesforce experts
15+Countries served
4.8★Average Salesforce AppExchange rating
Key Challenges
Is Every Order Routing Right the First Time?
Fragmented Order DataEach channel runs soloOnline, retail, and wholesale orders live in separate systems entirely.
Inventory InaccuracySelling stock you lackWithout real time visibility, overselling and stockouts become routine events.
Manual Order RoutingHumans still route ordersSlow, error prone manual routing decisions delay every fulfillment cycle.
Costly Returns ProcessingReturns handled looselyNo unified process means lost revenue and frustrated customers everywhere.
Who Uses This
Built for Every Function That Touches Order Management System (OMS)
Supply Chain LeadersFulfillment accuracy they can report on with confidence.
Operations ManagersRouting logic that adapts to real stock, not spreadsheets.
Customer Service TeamsOne order view instead of chasing five separate systems.
Warehouse & Fulfillment StaffClear routing instructions with no manual guesswork.
Finance & Ops AnalystsOrder-to-cash visibility from placement through payment.
IT & AdminsA configuration they can maintain without fragile custom code.
Capability Deep Dive
Everything OMS Delivers
From order orchestration through fulfillment, inventory visibility, and analytics, each capability is implemented against your channel mix and measured on fulfillment accuracy.
Omnichannel Order ManagementEvery order, from every channel, routed correctly through one system.
Intelligent Order RoutingOrders automatically routed to the optimal fulfillment location based on stock, cost, and speed.
Split Shipment OptimizationOrders split intelligently across locations to fulfill faster without excess cost.
Distributed Order ManagementFulfillment across warehouses, stores, and drop-ship partners from one view.
Returns & Exchange ManagementA unified returns process across every channel a customer bought from.
Real Time Inventory SyncStock levels accurate across every selling channel simultaneously.
Multi Location Inventory ManagementVisibility and control across every warehouse and store location.
Fulfillment Performance DashboardsDelivery times, order accuracy, and cost per order visible in real time.
Order-to-Cash TrackingFull order lifecycle visibility from placement to payment.
Related Services
Where this fits in the wider practice
Core Cloud ImplementationOMS configured around your specific fulfillment and channel networkOrg Health & OptimizationAudits and cleanup for order systems where routing logic has drifted from actual operationsAgentforce & Einstein AIPredictive inventory allocation and demand planning grounded in your dataIntegration & MuleSoftConnecting OMS to ERP, warehouse, and shipping systems
Explore Other Clouds
Sales CloudSales Cloud, now also branded Agentforce Sales, configured around your sales motion with Einstein AI built in from day one.Learn more
Service CloudService Cloud, now also branded Agentforce Service, unifies every channel into one workspace with Einstein and Agentforce built in.Learn more
Marketing CloudMarketing Cloud, now also branded Agentforce Marketing, unifies every channel into one journey with Einstein driven personalization built in.Learn more
Experience CloudExperience Cloud builds branded, self service communities that reduce support load and deepen engagement.Learn moreNon Profit CloudNon Profit Cloud centralizes donor relationships, fundraising campaigns, and program outcomes so every resource goes further.Learn more
Data CloudEvery system's data, unified into one real time profile that Einstein, Agentforce, and every Salesforce cloud can act on.Learn more
AgentforceAgentforce deploys AI agents across every Salesforce cloud, sales, service, marketing, experience, order management, and non-profit, built on your CRM data with guardrails you define.Learn more
Sales CloudSales Cloud, now also branded Agentforce Sales, configured around your sales motion with Einstein AI built in from day one.Learn moreService CloudService Cloud, now also branded Agentforce Service, unifies every channel into one workspace with Einstein and Agentforce built in.Learn moreMarketing CloudMarketing Cloud, now also branded Agentforce Marketing, unifies every channel into one journey with Einstein driven personalization built in.Learn moreExperience CloudExperience Cloud builds branded, self service communities that reduce support load and deepen engagement.Learn moreNon Profit CloudNon Profit Cloud centralizes donor relationships, fundraising campaigns, and program outcomes so every resource goes further.Learn moreData CloudEvery system's data, unified into one real time profile that Einstein, Agentforce, and every Salesforce cloud can act on.Learn moreAgentforceAgentforce deploys AI agents across every Salesforce cloud, sales, service, marketing, experience, order management, and non-profit, built on your CRM data with guardrails you define.Learn moreEquipped with the Latest OMS Tools
Order Management System (OMS)EinsteinData CloudDistributed Order Management (DOM)Inventory Visibility / Real-Time InventoryFulfillment Orchestration EngineOrder Management System (OMS)EinsteinData CloudDistributed Order Management (DOM)Inventory Visibility / Real-Time InventoryFulfillment Orchestration Engine
Order Summary & Order Status LayoutsReturn & Exchange ManagementStore Connect / Retail IntegrationCommerce Cloud IntegrationPayment & Invoice ProcessingRules-Based Routing EngineOrder Summary & Order Status LayoutsReturn & Exchange ManagementStore Connect / Retail IntegrationCommerce Cloud IntegrationPayment & Invoice ProcessingRules-Based Routing Engine
Order Management System (OMS)EinsteinData CloudDistributed Order Management (DOM)Inventory Visibility / Real-Time InventoryFulfillment Orchestration EngineOrder Summary & Order Status LayoutsReturn & Exchange ManagementStore Connect / Retail IntegrationCommerce Cloud IntegrationPayment & Invoice ProcessingRules-Based Routing Engine
Client Voices
What our clients say about working with us
“Working with Devsinc on our Salesforce Order Management System gave our retail business the reliability customers expect when they order and expect it to simply arrive. The system now handles the complexity behind the scenes, payments, shipping, fulfillment, so our team can focus on the customer experience rather than the logistics underneath it. I look forward to collaborating again in the future.”
Carlos VargasHead of Technology
“We build technology for a living, so we know exactly what good support looks like. Our Salesforce environment couldn't be an afterthought.”
ShamithaPractice Lead
FAQs
Let's talkFrequently Asked Questions
Still unsure how this maps to your org? A certified architect will answer it directly.Does OMS replace our existing ERP, or work alongside it?
OMS works alongside your ERP. It handles order orchestration, routing, and fulfillment logic, while your ERP continues to manage accounting, financials, and core inventory of record, the two systems stay synchronized.
Can OMS handle both online and in-store order fulfillment?
Yes. OMS is built specifically for businesses selling across multiple channels, online, retail, wholesale, treating every order the same way regardless of where it originated.
We already have an order system. Can you fix routing and stockouts without replacing it?
Yes. Most engagements start with an audit of current routing logic and inventory accuracy, followed by targeted fixes rather than a full system replacement.
Get Started
Tell us what OMS needs to do for your fulfillment network.
Send us your current channel mix and the fulfillment problem you're solving for. You get a certified architect's read on scope and sequence, not a discovery call that turns into a sales pitch.
✓A certified architect reviews your current routing and inventory setup
✓A scoped plan tied to your channel mix, not a generic retail template
✓A straight answer on timeline, cost, and risk before you commit